Rizk Privacy Policy

At Rizk, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Rizk Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use the Rizk casino app, register an account, or engage with our games and services. By using Rizk, you consent to the practices described in this policy.

We are operated by Zecure Gaming Ltd, a company registered in Malta (C69036) with its registered address at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, part of the Betsson Group. We hold a Malta Gaming Authority sub-licence (MGA/CRP/1117/2025/02, issued 16.10.2025) under the corporate group licence held by Netplay, and a UK Gambling Commission licence (number 056427, issued 12.02.2020). We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws across our licensed jurisdictions.

Information We Collect

When you register with Rizk casino, deposit funds, place bets, or use our loyalty features such as the Wheel of Rizk, we collect several categories of personal data necessary to provide our services and comply with our regulatory obligations.

• We collect identity information such as your full name, date of birth, address, and government-issued identification when you complete Rizk register procedures.
• We gather contact details including your email address and phone number to communicate with you regarding your account.
• We record financial information related to your Rizk deposit and Rizk withdrawal transactions, including payment method details such as Visa, Mastercard, Interac, Trustly, Neteller, Skrill, LuxonPay, and other supported providers.
• We track gameplay activity, including your use of slots, live casino, sports betting, and bonus features, to manage your account responsibly.
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you access Rizk login pages or the Rizk casino app for Android and other devices.
• We may collect data related to responsible gambling checks, self-exclusion requests, and communications with our customer support team.

How We Use Your Data

We use the personal information we collect for legitimate business purposes connected to operating a licensed online casino. Our processing activities include verifying your identity, preventing fraud, managing deposits and withdrawals, and delivering promotions such as the Rizk bonus, Rizk casino bonus offers, free spins, and other loyalty rewards.

• We use your data to create and manage your account, including processing any Rizk bonus code or promo code you redeem.
• We use transaction data to process payments, verify source of funds, and comply with anti-money laundering regulations.
• We analyse gameplay patterns to detect problem gambling behaviour and to offer responsible gaming tools.
• We use your contact details to send account notifications, service updates, and marketing communications, where you have provided consent.
• We use technical data to maintain the security and functionality of the Rizk casino app and our website across desktop and mobile versions.
• We may use your information to investigate and respond to complaints submitted to our support or complaints escalation teams.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while browsing our site and using our services. These tools help us remember your login details, personalise content, and measure the effectiveness of our promotions. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit your ability to use some features, including remaining logged in through Rizk login sessions.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate our business and comply with legal obligations.

• We share data with payment processors to facilitate deposits and withdrawals, including providers supporting CAD transactions for our Rizk casino Canada players outside Ontario and Alberta.
• We share information with regulatory authorities, including the Malta Gaming Authority and the UK Gambling Commission, as required by law.
• We may share data with fraud prevention and identity verification services to protect our platform and our players.
• We may disclose information to affiliate partners for the purposes of tracking referrals under our Rizk casino affiliate programme, limited to data necessary for commission and reporting purposes.
• We may share data with law enforcement agencies when legally required to do so.

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, secure servers, and restricted access protocols. While we strive to protect your data, no method of transmission over the internet is completely secure, and we encourage you to safeguard your own login credentials when accessing your account.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting requirements. Following account closure, we may retain certain records for a period required under gambling licence obligations, typically five years or longer where mandated by applicable law.

International Data Transfers

As part of the Betsson Group, we may transfer your data to servers located outside your country of residence, including within the European Economic Area and other jurisdictions where our group companies operate. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data held by us.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing activities, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a supervisory authority if you believe we have not handled your data appropriately.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries and territories, including the United States and its dependencies, and a number of other jurisdictions listed in our full terms. If you access our services from a restricted location, we reserve the right to suspend your account and decline processing further personal data beyond what is required for compliance purposes.

Children's Privacy

Our services are strictly intended for individuals aged 18 or over, or the legal gambling age in your jurisdiction if higher. We do not knowingly collect personal data from minors, and any accounts found to belong to underage individuals will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Rizk casino following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at support-en@rizk.com or support@rizk.com. For complaints requiring escalation, you may reach our management team at csmanagement@rizk.com. Our live chat support is also available 24/7 for immediate assistance.